Pickup Policy

Variable Weight Items

Variable items such as cheese, meat, and halva will be selected according to the weight range you have specified. For example, if you select the '200g - 250g' variant of Castello Traditional Danish Blue Cheese, our staff will search for a piece of Castello Danish Blue Cheese that is between 200g and 250g.

Modifying Orders

If you would like to make a modification to your order, you may do so by contacting us at 416-253-5257 within 24 hours of your designated pick-up time. 

Cancelled Orders

Cancellation requests must be made within 6 hours of your designated pick-up time. Please cancel your order through the customer portal; in the event that you do not receive a cancellation confirmation, please call us at 416-253-5257 as soon as possible to ensure that the order is cancelled. Orders that are not cancelled and not picked up will be charged a re-stocking fee.


Please check all of your items upon receipt. If you identify a product that has been damaged, please call us at 416-253-5257. You will be required to provide your order number and/or contact information so that we can look up the order and provide you with next steps. Damage items must be returned within 7 days for an exchange or refund.