Variable Weight Items
Variable items such as cheese, meat, and halva will be selected according to the weight range you have specified. For example, if you select the '200g - 250g' variant of Castello Traditional Danish Blue Cheese, our staff will search for a piece of Castello Danish Blue Cheese that is between 200g and 250g.
If you would like to make a modification to your order, you may do so by contacting us at 416-253-5257 within 24 hours of your designated pick-up time.
Cancellation requests must be made within 6 hours of your designated pick-up time. Please cancel your order through the customer portal; in the event that you do not receive a cancellation confirmation, please call us at 416-253-5257 as soon as possible to ensure that the order is cancelled. Orders that are not cancelled and not picked up will be charged a re-stocking fee.
Please check all of your items upon receipt. If you identify a product that has been damaged, please call us at 416-253-5257. You will be required to provide your order number and/or contact information so that we can look up the order and provide you with next steps. Damage items must be returned within 7 days for an exchange or refund.